Loving advice from a friendly introvert to all you extroverts out there. “Man, I can’t wait to get back to the office, I really miss the energy, you know?” If you have said this or a variation of it in the last 17 months, then chances are, you are an…

Why some still get it wrong, how to do it right, and why it’s so important We have an ongoing mantra in my team, “Assume good intentions”. It means that when you come across something a coworker wrote or chatted about that you take the wrong way; assume they did not intend anything negatively by it. If needed, ask for clarification. …

I haven’t written anything on Medium in a while, which is a harsh juxtaposition of my work life. That’s because at work, I have been writing a lot. Like, constantly. …

The industry’s dark horses formally introduce themselves. The tech industry has become a disruptive force in every aspect of our lives. Almost all modern work relies on at least one tool that was the brainchild of some Silicon Valley enterprise. It’s even in our homes. “Smart” has become this qualifier…

And how I managed to do it successfully and without bias. Last year I was given a huge opportunity by my manager. He offered me the chance to evolve from my Technical Writing role to that of a Technical Content Manager. The new role came with the promise of a…

How do you write with empathy when what you write is technical documentation? By broad perception, technical documentation is dry and devoid of much personality. In reality, well — OK it is pretty much that. Writing in this field means keeping things simple and concise, while ensuring that the voice…

A look at how technical documentation and UX are stronger together I recently read UX in Flux: Where We’re Going, We Don’t Need Docs, a great piece by Karen Kesler. …

…my manager proposed that I transfer to the Support team. My initial reaction was panic. Working for a large-scale SaaS business means that my job as Technical Writer involves keeping up with gaps in the documentation, maintaining versions, coordinating release notes — the list goes on. …